Parking fee refund
In some cases you can reclaim double paid parking fees.
When can you get a parking fee refund?
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- If you have paid twice for the same parking session due to, for example, a technical malfunction.
- If you cancelled a booked parking space on the booking page, but have not received your money back.
- If you purchased a parking ticket because the visitor or resident permit was not working due to a malfunction.
- If you received too little change at the machine.
Please note: You cannot request a refund if you forget to turn off your parking app.
How do I request a parking fee refund?
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- Request a refund for your overpaid parking fee using the button below. If you received a notification code via the intercom, please use it in the form. Your request will be reviewed by the Technical Services or IT department.
- Always include proof of (double) payment. Parking ticket + proof of payment.
- If you are entitled to a refund, you will receive the change or double-paid parking fee in your account within 10 working days.
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